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Patient and Family Advisory Council for Quality and Safety

About Us

Listening to Patients and Families

Patient and Family Advisory Councils help ensure that patients and families are at the center of the care provided across our health system. Through collaborative efforts between the families, team members, physicians and administration of our hospitals, our objective is to influence positive change to improve the experience and outcomes for our patients.

In other words, we listen to our parents and families to help us improve the care for patients of all ages. Our councils are comprised of diverse groups of families from all over Louisiana and with incredible stories of resilience and survival.

Patient and Family Advisory Councils Across Our System

Our Lady of the Lake Regional Medical Center

Our Lady of the Lake Children's Hospital

St. Francis Medical Center

Our Lady of Lourdes Regional Medical Center

Advisory Council Membership Roles & Responsibilities

Our Patient and Family Advisory Councils are comprised of patients who have received care at the medical center or hospital within the past three years or is a family member of such an individual. Members offer insights and input to help us provide care and services that are based on patient- and family-identified needs rather than the assumptions of team members. They help to identify what we are doing well and areas that need improvement. Advisors help us move beyond the “what is wrong” stage to developing effective solutions.

  • Council Coordinator

    The patient advocacy coordinator at each hospital also serves as the liaison to its Patient and Family Advisory Council. They are responsible for overseeing and working with advisors. In addition, they support the council and its members and help ensure that council activities are meaningfully integrated into changes and improvements within the hospital. They also serve as the contact for other team members seeking to be included on the council’s agenda. They attend council meetings, facilitate interactions and report feedback to the hospitals’ administration.

  • Patients and Family Members

    Patient and family council members attend meetings and actively participate by sharing their perspectives, ideas, and feedback. They are expected to complete orientation, sign privacy agreements and other requirements as indicated by the medical center.

  • Health System Team Members

    Team members of our health system attend council meetings depending on meeting topics of discussion and make time to implement council initiatives.

  • Time Commitments

    Our Patient and Family Advisory Councils meet every other month. Meetings typically are an hour and a half to two hours long. Time commitments outside of meetings may vary based on the committee's projects. Patient and family advisory council members serve 2-year terms, although membership may continue longer on a case-by-case basis.