Our Lady of the Lake Health Visiting Hours & Guidelines

Patient Visitation Guidelines

Visitors will need to meet certain screening criteria and adhere to guidelines in order to gain entry into the facility. This is for your safety and the safety of those providing your care.

• All visitors:
• Must present a form of legal ID to receive a visitor badge
• Must be 12 years of age or older
• Will receive a nametag that must be worn throughout the facility and be screened for symptoms (fever greater than or equal to 100.4°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from their typical seasonal allergies, body aches, fatigue, loss of smell/taste, diarrhea) daily. If a visitor says “YES” to any of the screening symptoms, they will not be allowed entry into the facility.

Masks

Our Lady of the Lake Health has adjusted the masking requirement to follow the Louisiana Department of Health guidelines:

• Visitors and patients who are vaccinated are not required to wear a mask while visiting our facilities.
• If the patient and visitors are vaccinated and from the same household, no mask is needed once they are in the patient's room or in general areas throughout our facilities. Masks are encouraged in waiting rooms and when interacting with a medical provider in the patient's room.
• If the patient and/or the visitor are unvaccinated, we ask that they wear a mask for the duration of the visit.
• Patients who are immunocompromised or seeking care for respiratory illness are encouraged to wear a mask throughout our facilities, regardless of vaccination status.

Masks are required for ALL team members, regardless of vaccination status, during any interaction with a patient. This includes but is not limited to:

• Registration and check-in areas
• Procedural areas
• Patient rooms
• Therapy sessions
• Long-term care facilities, which are required by the state to mask in all areas inside the facility unless eating or drinking.

Emergency Department

Patients will be allowed one essential advocate at the bedside during the duration of the emergency stay and one additional visitor (total of two).

Surgery Patients

One essential advocate will be allowed at bedside during the entire duration of the patient’s stay. Each surgical patient is allowed to have an unlimited number of visitors in the surgical waiting areas during the hours of 8 a.m. to 8 p.m.

Exceptions to the Visitor Policy:

• End of Life: Patients admitted for end-of-life evaluation and treatment, or patients being evaluated for and/or receiving hospice care, including persons under investigation, suspected COVID-19 and COVID-19 positive patients, may have immediate family members visit. The number of visitors and times for visitation will be coordinated with the unit’s Director of Nursing or House Manager.
• End of life is defined as anticipated death and/or planned withdrawal of life-sustaining interventions (e.g., ventilator).

Connecting Virtually

We understand and recognize how important the support of family and loved ones are to our patients while we care for them. We encourage our patients to visit virtually with their loved ones through smart phones, so they can still be connected and feel supported during their time with us. We have iPads in the hospital to help facilitate virtual communication between patients and their loved ones, who may be unable to visit at this time.

Hand Hygiene

• Visitors and patients should wash their hands frequently with soap and water or use hand sanitizer.
• Washing your hands with soap and water is the preferred method unless otherwise indicated. Hand sanitizer stations are also available throughout the hospital. The isolation sign on the patient's door will indicate the best method for hand hygiene.
• Hand hygiene should always be done before and after patient contact.

Our Lady of the Lake Children’s Hospital

The hospital can only be accessed by visitors from 8 a.m. to 8 p.m. After 9 p.m., parents and caregivers must enter through the Emergency Department entrance and are only allowed in patient care areas.

Every visitor, parent and caregiver must present a valid government-issued photo ID to receive a badge. The ID will run through a national database to screen for potential safety risks to our patients, including sexual offenders, criminal activity or other risk factors. Your visitor badge will be valid for the day it is issued.

Our security team is happy to provide you with an escort to or from your car. For assistance, please call Security Dispatch at (225) 374-1400.

If you are a parent/caregiver and need to leave for any reason, please notify the nursing team if you would like to appoint a caregiver in your absence so they may also receive a badge.

Your visitor badge will be valid for the day it is issued.