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Our Lady of the Lake Admissions and Discharge

Thank you for choosing Our Lady of the Lake Health for your care. We are committed to providing exceptional customer service from admission to discharge. Below, you will find important information about your surgery and pre-admission at each of our major facilities. This includes instructions on completing the necessary steps to pre-admit to one of our facilities.

  • Our Lady of the Lake Regional Medical Center Admission

    Patients arriving at the hospital for inpatient care or outpatient surgery should check in through the Admissions Office. Whether your admission was scheduled or you arrive in an emergency, Our Lady of the Lake's admission staff is available to help get you registered as quickly as possible. Room accommodation is determined by your physician according to your medical needs and bed availability.

    Please leave all valuables at home or send them home with a family member. Our Lady of the Lake Health is not responsible for damage or loss to personal property or items.

    To call the admissions office, call (225) 765-8899

    Documents needed for admission
    To assist us in serving our patients, please have the following items available (as applicable):

    • Insurance card(s)
    • Medicare card/Medicaid card
    • Driver's license
    • Social Security Number
    • Doctor's orders (if available)
    • Authorization (HMO/PPO patients) or pre-certification document

    Pre-Admission and Registration Center
    Our Lady of the Lake's unique, surgery-specific Pre-Admissions and Registration Center (PARC) helps facilitate a smooth hospital experience in what can feel like a fast-paced environment. PARC team members are with you through every step of your surgical experience, including preparing patients and families for surgery through discharge. The PARC team educates patients and families on what to expect, arranging pre-surgical testing and counseling with an anesthetist if indicated. PARC helps to coordinate your pre-surgery needs, simplify the surgery experience and assist with the following:

    • Completion of required tests
    • A review of health history and completion of the anesthesia pre-operative record will be done for patients. Nursing will schedule a visit with an anesthesia representative if needed.
    • Individualized teaching
    • Discussion of discharge needs
    • An opportunity to discuss questions or concerns patients may have about their surgery or procedure

    Before your surgery, please read this document.

    Contact Pre-Admission and Registration Center
    7777 Hennessy Blvd., Suite 112
    Baton Rouge, LA 70808
    (225) 765-8378
    Monday - Friday, 8 a.m. - 5 p.m.

  • Our Lady of the Lake Ascension Admission

    Ambulatory and Outpatient Surgeries & Procedures
    Unless otherwise notified, patients scheduled for ambulatory and outpatient procedures should check in at the Ambulatory Surgery Center located on the third floor of Medical Plaza 2 2014 S. St. Clare Blvd.

    Outpatient Lab Work
    Patients coming for scheduled or unscheduled lab testing should check in at Outpatient Registration, located in Our Lady of the Lake Ascension at Entrance B unless notified otherwise.

    X-Ray, CT, MRI, Ultrasound, Nuclear Scans
    Patients scheduled for X-Rays, CT, MRI, Ultrasound or Nuclear Testing should check in at Outpatient Registration located in Our Lady of the Lake Ascension at Entrance B.

    Wound Care, Sleep Studies and Heart & Vascular Catheterization Procedures
    Patients scheduled for wound care services, sleep studies or catheterization procedures should check in at the Emergency Department Registration located in Our Lady of the Lake Ascension at the Emergency Department Entrance.

    Surgeries Requiring an Overnight Stay
    Patients scheduled for surgeries which require an overnight stay should check in at Outpatient Registration located in Our Lady of the Lake Ascension at Entrance B.

    Patients referred to Our Lady of the Lake Ascension for inpatient care should check in at Outpatient Registration located in the hospital at Entrance B. Room accommodation is determined by your physician according to your medical needs and bed availability.

    Please leave all valuables at home or send them home with a family member. Our Lady of the Lake Ascension is not responsible for damage or loss to personal property or items.

    Contact Our Lady of the Lake Ascension Registration/ Admissions

    Documents needed for admission
    To assist us in serving our patients, please have the following items available (as applicable):

    • Insurance card(s)
    • Medicare card/Medicaid card
    • Driver's license
    • Social Security Number
    • Doctor's orders (if available)
    • Authorization (HMO/PPO patients) or pre-certification document
  • Our Lady of the Lake Children’s Hospital Admission

    A nurse and admissions team member will attempt to contact you by phone prior to your child’s scheduled procedure to complete the pre-registration and admissions process.

    If necessary, an appointment may be scheduled for further evaluation by an anesthesia representative. If ordered by the doctor, complete X-Ray, EKG and lab work 5 to 7 days in advance of your child’s procedure. Pre-surgery tests can conveniently be done in one place at “The Landing”, located on the first floor of the hospital near the main entrance, Monday through Saturday.

    When you arrive at the hospital, check in at The Landing to complete registration, then you will be directed to complete testing. The comprehensive team at The Landing works together to make your experience as stress-free as possible with prompt, child-centered services.

    Please call (225) 374-HEAL(4325) if you have any questions or have not received a call within 48 hours of your procedure.

    The Pre-admissions Department can be reached at (225) 765-8378.

    Learn more on how to prepare for your child’s surgery at Our Lady of the Lake Children’s Health.

Discharge

When discharged, patients will need to arrange for transportation home from the hospital. A patient's physician or nurse will provide discharge instructions important to continued recovery including medication information, diet needs, activity limitations, rehabilitation recommendations and time for a follow-up visit.

Please ensure you have all your belongings when leaving the hospital. If you leave an item behind, you may call Our Lady of the Lake Lost and Found in the Security Office at (225) 765-8825 or Our Lady of the Lake Ascension at (225) 647-5000 and ask for the house supervisor.

Patients may receive a questionnaire at home after their stay. Your feedback is important to us.

Patient Safety

We are committed to patient care and safety. This depends on an open and honest communication between patients and providers. Please assist us in our efforts to keep you safe and well cared for.

We ask that patients:

  • Follow doctor's instructions.
  • Always tell the truth and provide full disclosure.
  • Call your nurse if you need assistance.
  • Learn all that you can about your condition.
  • Ask if you do not understand something.

Our commitment to patients:

  • Provide information that you understand to make informed decisions.
  • Answer your questions.
  • Treat you with respect, honesty and compassion.
  • Respect your privacy.
  • Use patient identifiers to ensure safe and effective healthcare delivery.