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Our Patients and Guests

Patients & Guests

Thank you for choosing Our Lady of Lourdes Health. We are privileged to care for you and thank you for entrusting us with your healthcare needs. We are committed to providing exceptional customer service from admission to discharge and want to make sure you have a positive experience at our hospitals, clinics and facilities.

Here, you will find everything you need to know about your experience with us, from visiting hours to patient resources.

MyChart

Get information on how to download the MyChart app to easily access your medical records, pay your bill, schedule appointments with your doctor and much more.

Login to MyChart

Pre-Registration

Find out more information about admissions procedures at our facilities ahead of an in-patient procedure.

Find Out More Here

Medical Records

A patient or their legal representative may obtain a copy of their medical record or have copies of medical records sent to another facility.

Find Out More Here

For Patients' Guests

The safety, health and comfort of our patients, guests and team members remains our highest priority. We do our best to quickly and clearly communicate any changes to our visitor policies and procedures. Keep informed about the latest updates to our policies.

Learn More About Our Visitor Guidelines

Advocacy Department

Advocates help ensure patients have a satisfactory hospital stay, promoting the respect and dignity of patients, and educating patients about the changing healthcare environment. They assist patients in understanding patient rights and responsibilities and provide an avenue through which a patient may voice a concern, suggestion, problem or complaint with assurance it will be addressed and, when possible, resolved. If you have questions, concerns, compliments and/or suggestions, you may contact your Advocate by calling (337) 470-2810, Monday through Friday, 7:30 a.m.-4 p.m. After hours, the nursing supervisor can be reached by dialing "0" for the operator.

Parking at Our Hospitals

Patient and guest parking is located in the lots in front of the main entrances to all three of our hospital campuses.

To contact security at Our Lady of Lourdes Regional Medical Center, call (337) 470-2266.
To contact security at Our Lady of Lourdes Heart Hospital, call (337) 852-8483.
To contact security at Our Lady of Lourdes Our Lady of Lourdes Women's & Children's Hospital, call (337) 298-7361.

Spiritual Support

Providing spiritual support for patients and their families is a big part of who we are and the care we provide at Our Lady of Lourdes Health. As part of a Catholic health system, our team members are called to serve in a healing ministry of Jesus Christ. As such, our team is always available to pray with you and your loved ones—regardless of religious affiliation.

We also offer spiritual support through our Pastoral Care team, which includes priests, Sisters, deacons and Christian laity who will visit with you during your stay in the hospital. Simply call (337) 470-2196 or tell your nurse that you would welcome a visit from our Pastoral Care team.

Caroline & Company at Our Lady of Lourdes

Located in the main lobby, Caroline & Company has a vast assortment of gifts, home decor, accessories, baby gifts, religious gifts and more. Hours are Monday to Saturday, 9 a.m.-6 p.m. Caroline & Company gladly takes phone calls and delivers gifts to patients’ rooms at no charge. Call (337) 470-2800 to have a gift delivered to a room during operating hours. The gift shop also offers complimentary gift wrapping!

In addition, our St. Agnes of Assisi Chapel on the first floor in the main lobby of Our Lady of Lourdes Regional Medical Center is always open to patients and their loved ones for quiet prayer and meditation. Mass is celebrated at 11:30 a.m. Sunday to Friday in the St. Agnes of Assisi Chapel for those who wish to attend services. No mass is held on Saturday.